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Customer Understanding & Manipulation, and Employee Management Techniques

     2-Day Training on Customer Understanding & Manipulation, and Employee Management Techniques

Duration: 2 Days | 14 Hours                                    Mode: In-Person
Participants: Corporate Professionals, HR, Managers, Team Leads, Sales & Customer Service Teams

🎯 Objective

To develop skills in customer understanding, body language reading, communication psychology, influence techniques, confidence building, and practical customer handling.

 

πŸ—“οΈ Day 1

Session 1 (4 Hours)

Body Language Analysis & Emotion Recognition

Topic

Techniques/Tools Used

Purpose

Introduction to Body Language

Baseline Analysis, Cluster Analysis, Congruence Analysis

Understand natural vs abnormal behavior

Meaning Behind Facial Expressions

Facial Action Coding, Micro-expression Observation

Detect hidden emotions

Eye Test for Emotion Recognition

Eye Accessing Cues, Blink Rate Observation, Pupil Observation

Understand emotional and cognitive state

Customer Interest & Confusion Signals

Engagement Analysis, Attention Tracking

Identify interest and hesitation

Stress Signals Analysis

Leakage Detection, Stress Indicators

Detect pressure and discomfort

Hand Gestures & Meanings

Gesture Mapping, Open/Closed Gesture Analysis

Understand confidence and resistance

Leg Movements & Sitting Positions

Territory Analysis, Comfort Analysis

Understand dominance and insecurity

Mixed Signals Interpretation

Verbal vs Non-Verbal Comparison

Detect inconsistency and confusion

 

Session 2 (3 Hours)

Practical Exercises

Activity

Techniques Used

Purpose

Video Analysis

Behavioral Coding, Frame-by-Frame Observation

Improve observation skills

Group Studies

Group Dynamics Observation

Improve interpretation accuracy

 

Communication Psychology

Topic

Techniques/Tools Used

Purpose

NLP Communication Model

NLP Communication Loop

Improve communication effectiveness

Assertive Communication

Boundary Setting Techniques

Improve professional communication

Meta Model Basics

Precision Questioning, Deletion-Distortion-Challenging

Clarify vague communication

VAK Profiling

Visual-Auditory-Kinesthetic Profiling

Understand communication preference

Interview Techniques & Roleplay

Strategic Interviewing, Funnel Questioning

Extract accurate information

Rapport Building

Mirroring, Matching, Pacing

Build trust quickly

Language Influence

Embedded Suggestion, Reframing

Improve persuasion

 

🏠 Homework

VAK practice while working and observing people in busy areas like bus stations or bazaars.

 

πŸ—“οΈ Day 2

Session 1 (4 Hours)

Review & Recap

  • Homework Discussion

 

NLP in Sales Psychology (1.5 Hours)

Topic

Techniques/Tools Used

Purpose

Perceptual Positioning

First, Second & Third Position Technique

Improve empathy and understanding

Trust Building Through Empathy

Active Listening, Emotional Labeling

Build customer trust

Customer Mindset Role Reversal

Perspective Switching

Understand customer thinking

Thinking Errors

Cognitive Distortion Identification

Understand irrational decisions

Customer Influence

Anchoring, Priming, Framing

Influence customer decisions

Objection Handling

Reframing Technique

Handle resistance professionally

 

Personality Disorders Basics

Topic

Techniques/Tools Used

Purpose

Personality Disorders Basics

Behavioral Pattern Observation

Handle difficult personalities

Emotional Instability Analysis

Emotional Trigger Observation

Reduce escalation

Dominant Personality Handling

Ego Handling Techniques

Improve communication control

 

Customer Psychology & Profiling (2 Hours)

Topic

Techniques/Tools Used

Purpose

Customer Psychology

Behavioral Analysis

Understand customer behavior

Buying Psychology

Emotional Trigger Identification

Increase customer engagement

Customer Profiling Template

Behavioral Profiling, Personality Mapping

Build customer profiles

Difficult Customer Handling

De-escalation Techniques

Handle challenging situations

Complaint Handling

Emotional Ventilation Technique

Reduce frustration

 

Session 2 (1 Hour)

Self-Development & Employee Management (1 Hour)

Topic

Techniques/Tools Used

Purpose

Self-Doubt Removal

Johari Window, Exposure Techniques

Increase self-awareness

Confidence Building

Self-Statements, Positive Conditioning

Improve confidence

Exposure Techniques

Gradual Exposure Practice

Reduce fear and hesitation

Anger Management

Emotional Regulation Techniques

Improve emotional control

Employee Management

Behavioral Observation, Motivation Analysis

Improve team management

Leadership Communication

Situational Communication

Improve leadership effectiveness

 

Practical Session (2 Hours)

Activity

Techniques Used

Purpose

Customer Profiling Roleplay

Behavioral Profiling

Practice customer analysis

Customer Dealing Practice

Rapport Building, Persuasion Techniques

Improve practical communication

Presentation Skills Practice

Confidence Conditioning

Improve public interaction

Final Assessment (Video Analysis)

Behavioral Observation & Interpretation

Evaluate learning outcome

                  

🏁 Evaluation & Certification

βœ” Activities & Group Tasks
βœ” Roleplays & Practical Assessment
βœ” Feedback Session

βœ… Notable Training & Development Initiatives

  1. Remex Corporation Ltd., Dhaka
    β€’ 2-Day Customer Understanding & Manipulation Techniques Training for 21 Officers
    β€’ Dates: 16–17 May 2026 at RCC Tower, Mohakhali, Dhaka
  2. Criminal Investigation Department (CID), Bangladesh Police
    β€’ 5-Day Advanced Interrogation, Criminal Profiling & Mind Reforming Training for 30 Officers
    β€’ Dates: 23–27 November 2025, CID Headquarters
  3. Task Force for Interrogation (TFI) – Special Branch, Bangladesh Police
    β€’ 3-Day Advanced Interrogation & Suspect Profiling Training for 30 Officers from DGFI, NSI, RAB, SB
    β€’ Dates: 27–29 May 2025, SB Headquarters
  4. Delhi Police, India
    β€’ 2-Day Workshop on Investigation Techniques & Suicide Note Analysis
    β€’ Locations: Sultanpuri & Raj Park Police Stations
    β€’ Date: 8–9 May 2025
  5. Controller of Certifying Authorities (CCA), ICT Division, Bangladesh Government
    β€’ 2-Day Training on Deceptive Behavior Detection & Investigation
    β€’ Date: 9–10 December 2024, ICT Tower, Dhaka
  6. RMG Sustainability Council (RSC), Dhaka
    β€’ 3-Day Training on Graphology & Document Examination for HR & Complaints Teams
    β€’ Dates: 25–27 April 2024
  7. Training Programs by BIFPS ( 2021 to 2026):
    β€’ 13 Batches: Handwriting & Personality Analysis
    β€’ 6 Batches: Body Language & Criminal Investigation
    β€’ 5 Batches: NLP Practitioner
    β€’ 2 Batches: NLP Master Practitioner & Coach
    β€’ 3 Batches: Cognitive Behavioural Therapy (CBT)
    β€’ 3 Batches: Soft Skills & Organisational Psychology

🌍 Workshops & Awareness Campaigns

Md Meraz Hossain has led national and international awareness campaigns and professional workshops in collaboration with:

β€’ Military Police, CID Bangladesh, Police Staff College, School of Intelligence, PBI
β€’ Dhaka University, Jahangirnagar University, Jagannath University, Chattogram University, MBSTU, East West University
β€’ Jamia Hamdard University (New Delhi), Sandip University (India), K & K International College (Nepal)
β€’ Academy of Business Professionals (ABP)
β€’ Various institutes in Nepal & India

πŸ“Š Impact

β€’ Trained: 1,300+ Police Officers | 5,000+ Psychology Students | 2,000+ Corporate Professionals

πŸ’Ό Batch Size πŸ‘₯ 15 to 20 participants per batch (ideal for deep engagement)

πŸ’° Training Fee

৳80,000 BDT (Exclusive of VAT & TAX)

Includes: Training sessions, facilitation, digital class materials (PDFs)
Host Organization Provides: Venue, meals, projector, seating arrangement

πŸ‘¨β€πŸ« Trainer

Md Meraz Hossain
β€’ PhD Scholar in Forensic Psychology, National Forensic Sciences University, India
β€’ Certified NLP Trainer & Life Coach, CBT Trainer, Corporate Trainer
β€’ Trainer: Military, Police & Intelligence Agencies, Bangladesh
β€’ Managing Director, Bangladesh Institute of Forensic Psychology & Sciences (BIFPS Consultancy Ltd.)

 

🏒 About BIFPS: Bangladesh Institute of Forensic Psychology & Sciences (BIFPS Consultancy Ltd.) is the first forensic-based company in Bangladesh, registered under the Registrar of Joint Stock Companies and Firms (RJSC) (C-197251). The company’s certificates and forensic reports are evaluated and stored by the Controller of Certifying Authorities (CCA), ICT Division, Government of Bangladesh.

Trusted By:

Bangladesh Military, Intelligence Agencies, Bangladesh Police, Government Bodies, Banks, Corporate Sectors, Universities, NGO

Since December 5, 2020, BIFPS has led the forensic revolution, offering services and training in:

Core Services:

1. Handwriting and Signature Verification  

2. Fingerprint Analysis  

3. Legal Advice 

4. Handwriting & Personality Analysis  

5. Polygraph Test ( Lie Detector)

6. Body Language Analysis  

7. Cyber Security & Digital Forensics  

8. Crime Scene Investigation

9. Candidate Selection & Screening 

10. Counselling & Disorder Identification

 

Professional Training:

1. Body Language Analysis & Human Investigation

2. Military, Police, and Intelligence Training 

3.  Mental Fitness, Customer Understanding, and Workplace Skills & Managing Gen Z

4. Customer Understanding & Manipulation, and Employee Management Techniques

5. Self-Coaching, Confidence Building & Personal Transformation

6. Advanced Human Decoding & Selection Training for HR 

7.  Advanced Criminal Investigation & Mind-Reforming Training Program 

8. Cybersecurity and Ethical Hacking  

9.  Handwriting Analysis (Graphology) & Personality Test

10. Cognitive Behaviour Therapy (CBT) – Basic & Advanced  

11. Neuro-Linguistic Programming (NLP) – Practitioner & Master Practitioner Training 

12. Advanced Customer Understanding, Truth Detection & Document Verification Training For Bank & Financial Institution Officers

 

πŸ“ž Contact Us: πŸ“± +8801988896656      🌐 www.forensicbd.org         πŸ“§ forensicbd.org@gmail.com
πŸ“ 1/85/C, 1st Floor, Eastern Banabithi Shopping Complex, South Banasree, Dhaka-1219


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